Enterprise Grade Partner for Open-Source Software

We empower organizations to maintain, migrate and scale with Open-Source Software.

Enterprise-Grade Services and Support for Open-Source Software

Elite Sponsor

open source initiative®

What Are The Pain Points?

Constant Updates & Patching

Frequent security and bug fixes make it hard to stay compliant and secure.

Maintaining End-of-Life Software

Legacy systems like CentOS, AngularJS, or Tomcat still power critical apps but lack official vendor support.

Shortage of Skilled Personnel

In-house teams may not have deep expertise across 400+ open-source technologies.

Unreliable or Slow Support

Community forums or outsourced call centers can't deliver enterprise-grade response times.

Multiple Vendors to Manage

Different providers for OS, databases, middleware, and DevOps tools create complexity and finger-pointing.

What Are the Benefits of Using RTA OSS?

Stay Secure & Compliant

LTS patches, fixes, and documentation for end-of-life software. Provide full auditing coverage for your open-source software.

Reduce Risk

Minimize downtime and vulnerabilities. Provide direct expert support running 24/7.

Optimize Costs

Lowering total cost of ownership and scaling support via instance-based licensing. Migration support from legacy proprietary software.

Enable Innovation

Free up internal teams to focus on core projects. Provide full OSS for maintenance and security.

Ensure Operational Confidence

Reliable response times. Provide proactive workshops and regular reviews.

What RTA OSS Offers?

Enterprise-Grade Services and Support for Open-Source Software

24/7/365 Global Technical Support

With guaranteed SLAs, covering 400+ open-source technologies.

Direct Access to Senior Enterprise Architects

No call centers, no delays. Direct expert connection.

End-to-End Stack Coverage

Operating systems, DevOps, databases, middleware, orchestration, security, and more.

Extended Long-Term Support (LTS)

For end-of-life software (CentOS, AngularJS, Kafka, Bootstrap, Tomcat, etc.) with custom patches, security fixes, and compliance assurance.

Professional Services

Migrations options, architecture reviews, implementation support, deployment and management of your stack, when required.

OpenLogic Support Levels

Tier	GOLD	SILVER	BRONZE	LTS
Coverage	24 x 7 Around the clock	Business Hours 8am - 6pm local time	Business Hours 8am - 6pm local time	EOL Versions (Extended Lifecycle)
Response Time (Severity 1)	Within 1 hour	Within 4 hours	Within 8 hours	SLA-backed (14–30 days for patches)
Problem Submission	Chat, Email, Group Chat, Phone	Chat, Email, Group Chat	Email, Portal	Chat, Email, Portal
L1 Support	By RTA RTA TEAM	By RTA RTA TEAM	By RTA RTA TEAM	By RTA RTA TEAM
L2/L3 Support	Enterprise Architects 20+ years experience	Senior Engineers 10+ years experience	Engineers 5+ years experience	Senior Engineers

Long-Term Support (LTS): Extended Security & Compliance

What is LTS?

Long-Term Support (LTS) is a specialized offering for End-of-Life (EOL) versions of open-source software. It extends the lifecycle of critical applications by providing security maintenance and compliance support after community support ends.

Key LTS Benefits

Security Patches: Proactive delivery of patches for disclosed vulnerabilities.
CVE Remediation: Timely fixes for Common Vulnerabilities and Exposures.
Compliance Support: Ensures systems remain compliant with industry standards.
Patch Repository: Exclusive access to a curated repository of patches.
Extended Lifecycle: Enables planned migrations without security risks.

LTS SLA Structure

SLA targets based on CVE severity:

CVE Severity	SLA Target
Critical CVEs (CVSS 9–10)	14 Days
High/Medium CVEs (CVSS 7–8.9)	30 Days
Other patches (less critical)	As soon as possible

Critical CVEs typically addressed within days.

Why Choose LTS?

Minimize security risk while maintaining operational stability. LTS lets you plan strategic upgrades at your own pace without exposing infrastructure to known vulnerabilities.

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