Our Services

Enterprise SLA Grade Maintenance Services & Support Partner. We empower organizations to maintain, migrate and scale, cost effectively.

Enterprise data center and server infrastructure - third-party hardware maintenance and support - RTA Services

RTA TPM

Extend Hardware Lifespan

Cost-effective alternative to OEM maintenance. Master service levels without premium renewals cost.

24/7 Global helpdesk
Response time under Enterprise SLA
Multi-vendor expertise
Extended warranty support
Hardware sparing

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Open-source software development and enterprise OSS support - RTA Services

RTA OSS

Open-Source Software under SLA

Enterprise-grade reliability with guaranteed SLAs, ensuring your critical OSS stacks never sleep.

24/7/365 Global Technical Support
Guaranteed SLAs – Tiering model
Access to Senior Enterprise Architects
End-to-End Stack Coverage
Extended Long-Term Support (LTS)

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IT professional services and strategic consulting - enterprise infrastructure - RTA Services

RTA PS

Strategic Consulting & Make IT Happen

RTA Professional Services – Delivering End-to-End IT Excellence. Comprehensive infrastructure solutions tailored for enterprise scale and reliability.

Engineering expertise from L1 to L3 support levels
Project management services for complex enterprises computing systems
IMAC services (Install, Move, Add & Change) for servers, storage and networking
Operating system installation configuration and upgrades
IT Assets Disposition (ITAD) with secure data erasure and compliance

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RTA TPM 24x7 Support Level

SLA TYPE: Next Business Day / 4 Hours Onsite Response / 2 Hours Onsite Response

BASIC

Normal Business Hours Coverage, 9 am - 6 pm, Monday to Friday Excluding public holidays

9x5

Our 24x7 Global Helpdesk assures timely escalation, quick turnaround and effective resolution of incidences.

ENHANCED

Extended hours coverage, 9 am - 6 pm, Monday to Saturday Excluding public holidays

9x6

Efficient spare parts management and logistics aimed at accelerating break-fix processes.

PREMIUM

Full coverage, 7 days a week 24 hours a day Including public holidays

24x7

Swift, on-site technical support from our team of qualified and certified engineers.

RTA OSS 24x7 Support Level

Tier comparison: Coverage, Response Time (Severity 1), Problem Submission, L1 Support, L2/L3 Support

Tier	GOLD	SILVER	BRONZE
Coverage	24 x 7 Around the clock	Business Hours 8am-6pm local time	Business Hours 8am - 6pm local time
Response Time (Severity 1)	Within 1 hour	Within 4 hours	Within 8 hours
Problem Submission	Chat, Email, Group Chat, Phone	Chat, Email, Group Chat	Email, Portal
L1 Support	By RTA	By RTA	By RTA
L2/L3 Support	Enterprise Architects 20+ years experience	Senior Engineers 10+ years experience	Engineers 5+ years experience