Third-Party Maintenance – Extend Hardware Lifespan

Cost-effective alternative to OEM maintenance. Master service levels without premium renewals cost.

Server, Storage & Network – all major brands supported

24/7

Around-the-clock support with enterprise SLA response times and timely escalation.

Multi-vendor

Unified support for Dell, IBM, HPE, Oracle, NetApp, Cisco, and more, no finger-pointing.

40-60%

Significant savings vs OEM renewals while maintaining or exceeding service levels.

What RTA TPM Offers

24/7 Global helpdesk

Response time under Enterprise SLA

Multi-vendor expertise

Extended warranty support

Hardware sparing

On-site technical support (Premium tier)

SLA TYPE: Next Business Day / 4 Hours Onsite Response / 2 Hours Onsite Response

BASIC

Normal Business Hours Coverage, 9 am - 6 pm, Monday to Friday Excluding public holidays

9x5

Our 24x7 Global Helpdesk assures timely escalation, quick turnaround and effective resolution of incidences.

ENHANCED

Extended hours coverage, 9 am - 6 pm, Monday to Saturday Excluding public holidays

9x6

Efficient spare parts management and logistics aimed at accelerating break-fix processes.

PREMIUM

Full coverage, 7 days a week 24 hours a day Including public holidays

24x7

Swift, on-site technical support from our team of qualified and certified engineers.

Supported Brands – Server, Storage & Network

Dell EMC

IBM

HPE

Sun Oracle

NetApp

Cisco

Huawei

Fujitsu

Get a quote for third-party maintenance. Significant savings with enterprise-grade support.